Si no está seguro de qué talla es la adecuada para usted, consulte nuestras guías de tallas. Se encuentran debajo de las tallas disponibles para cada uno de nuestros productos.

If you’ve made a mistake in your order, please Contact Us as soon as possible, we’ll do our best to help!

However, once your order has been dispatched, we’re no longer able to make changes. This includes changes to items, sizes, shipping address, or payment details.

Act quickly, and we’ll do everything we can to catch it in time!

Lo entendemos perfectamente, ¡nosotros también cambiamos de opinión! Aunque nos gustaría, una vez realizado un pedido, no podemos modificarlo ni cancelarlo en este momento. Esperamos tener un plazo de cancelación en el futuro.

Si el artículo no te convence, cámbialo por el estilo que prefieras o devuélvelo para obtener un reembolso. Recuerda que el envío nacional para devoluciones es gratuito.

We’re so sorry if you received the wrong item, that’s not the experience we want for you! While rare, mix-ups can happen, and we’ll make it right as quickly as possible.

Please contact us with the following details:

1. order number (you’ll find it in your confirmation email, starting with a #)
2. description of the incorrect item you received
3. name of the item you originally ordered but did not receive
4. photo showing all the items you received

Once we have this information, our team will assist you promptly with a solution.

We’re really sorry you received a faulty item, that’s never our intention, and we want to make it right.

Please contact us as soon as possible with the following details:

1. order number
2. description of the fault
3. showing the issue

Our team will review the issue promptly and help arrange a replacement or refund based on your preference.

Worldwide Standard Shipping:

• Orders Over $75: Enjoy complimentary Worldwide Standard Shipping for orders totaling $75 or more.
• Orders Under $75: For orders below $75, a flat shipping fee of $6.75 will be applied.
• Delivery Time: Worldwide Standard Shipping typically takes 5 to 10 working days for your package to reach your doorstep. In rare cases, due to unexpected delays during transit (such as weather conditions, transportation delays, carrier or logistics disruptions, periods of high shipping volume, or incorrect or incomplete shipping addresses), delivery may take up to 20 to 30 working days.
• Customs & Duties: There are no customs taxes, duties, or additional fees upon delivery, the price you pay at checkout is the final amount.

FedEx International Express:

• Fixed Fee: Opt for the convenience of FedEx International Express Shipping for a flat fee of $25 for all orders.
• Delivery Time: Choose FedEx International Express Shipping for expedited delivery, with your order arriving within 3 to 5 working days.
• Shipping Insurance: Rest assured with the added benefit of shipping insurance included with FedEx International Express Shipping.
• Customs & Duties: Please note that customs taxes or duties may apply by your local authorities upon delivery.

Sí, hacemos envíos a todo el mundo. Se aplicarán gastos de envío al finalizar la compra.

You can track your order from Here.

Una vez realizado su pedido, recibirá un correo electrónico de confirmación informándole de que nuestro equipo de logística lo ha recibido. Una vez procesado, recibirá una notificación por correo electrónico con la información de seguimiento. Los gastos de envío no son reembolsables en caso de devoluciones.

Unfortunately, we currently do not deliver to military addresses.

We can only update your delivery address if your order has not yet been shipped.

If you notice a mistake in your delivery details, please contact us as soon as possible via our Customer Support page, and we'll do our best to help before your order goes out.

Sometimes, couriers leave packages in a secure location, even if you weren't home at the time of delivery. If your tracking shows “Delivered” but you haven’t received your order, we kindly ask you to check the following:

• front door, back door, mailbox, or any safe place around your property
• neighbors, in case they accepted the package on your behalf
• reception or concierge, if applicable

If you've checked all of the above and still can’t locate your parcel, please contact our Customer Support Team and we’ll be happy to assist you further.

We want you to love your purchase. If you need to return or exchange an item, we offer flexible solutions to make it easy and convenient.

We provide multiple ways to assist you, including free replacements, discounted replacements, exchanges, partial refunds, and full refunds depending on your situation.

Rare Situations & How We Handle Them:

SituationHow We Can HelpDefective / Quality IssuesFree replacement no returnLost in TransitFree replacementFit IssuesChoose from:• Discounted replacement no return• Partial refund no return• Return for Exchange (return shipping not covered)Color IssuesChoose from:• Discounted replacement no return• Partial refund no return• Return for Exchange (return shipping not covered)Wrong Item ReceivedFree replacement no returnMissing ItemFree replacementParcel Damaged on ArrivalFree replacement no returnIncomplete or Incorrect Shipping AddressDiscounted replacement; place a new order with the correct shipping address

Creases from Transit (Not a Defect)

In rare cases, items may arrive with visible creases caused by pressure during transit. These are not stains or signs of prior use. A quick ironing at a low to medium temperature or light steaming will remove the creases completely and restore the item to its original appearance.

Return for Exchange

You may return the original item for an exchange.

• Return shipping fees are not covered
• Once we receive your return, we will ship your replacement at no additional cost

Discounted Replacement
If you would like a different size, color, or style immediately, we can provide a substantial discount so you can place a new order for the replacement item while keeping the original.

Keep the Item, Get a Partial Refund
If you prefer not to return the item or exchange it, we may offer a partial refund to compensate for the fit or style issue.

Return for Refund

If you would like to return an item for a refund, please note:

• Full refund: You may return the item for a full refund. Return shipping fees are not covered. Items must be in their original, undamaged condition and must not have been worn, washed, or altered, with all original tags attached, and returned in their original packaging.
• Discounted replacement: We can offer a substantial discount so you can place a new order for the correct item while keeping the original one.
• Partial refund: We may offer a partial refund so you can keep the item and avoid the hassle of return shipping.

To qualify for a return:

• Your return request must be initiated within 30 calendar days of delivery
• Items must be in their original and undamaged condition
• Items must not be worn, washed, or altered

How to Initiate a Return

1. Contact our support team at hello@fitglutes.com within the return window
2. Provide your order number and a brief explanation of your request
3. Include photos or videos of the item or issue
4. Our team will guide you through the next steps

Important: Do not return the package to the address printed on the shipping label. This is not our return address and may delay your refund.

Refunds & Processing

• Refunds are issued to the original payment method used at checkout
• Once we receive and inspect your item, your refund will be processed within 24 hours

Important Notes

• Requests must be made within 30 days of delivery
• Items must be in their original, undamaged condition
• Items must not be worn, washed, or altered
• Unauthorized returns will not be processed
• We do not accept returns without prior approval
• We are not responsible for lost packages from unauthorized returns
• Sale items and gift cards are non-refundable
• Refund processing time depends on your bank or payment provider

At Fitglutes, your satisfaction is our priority. If you have any questions or need assistance, please contact us at hello@fitglutes.com